Returns Policy

We're sure that you'll be really pleased with your purchase but if for some reason you're unhappy with your item(s) then please do contact us.

We do offer an easy to follow returns policy and here are some FAQs you may have about what to do when returning an item. If you can't find the answer to your question then please let us know and we'll make sure our list is updated.

Can I return my order if faulty or damaged?

Yes you can. If you find your order is damaged or faulty it can be returned to us and we will refund the cost of your item in full along with the delivery charge.

Can I return my order if i ordered the wrong size or colour?

Yes you can. If you have ordered the wrong size or colour it can be returned to us and we will refund the cost of your item minus a handling charge of £00.00. You will also need to cover the cost of the postage.

How do I organise a return?

All you need to do is contact us by phone or email.

When you send your email please provide the following information:

Your e-mail address
Your order number
A brief description of the problem

Email us sales@bannersnballoons.co.uk or if you prefer, you can call us on + 44 (0)1242 578157 to arrange a return. Please just have the above details to hand when you call.

How do I return my item(s)?

It's easy! Just package up your item(s) securely and include a note of your name, address and returns number inside the parcel. Then return it to us at the following address:

ES Department
Smiffys
Peckett Plaza
Caldicott Drive
Gainsborough Business Park
Gainsborough
Lincolnshire
DN21 1FJ

Do make sure you've included all your items and their contents in your return parcel as we can't refund returns with missing items, without original packaging or products that are not resalable.

Please note: If item(s) returned to us have evidently been worn, or if costume packaging has been heavily damaged and the item cannot be restocked for sale we will not be able to process your refund, and the item will be returned to you. Please take care when opening costume packaging.

We also advise that you take out enough postal insurance to cover the value of the contents, otherwise it may not reach us.

How long will it take to process my return?

We'll aim to process your return request within a week of receiving your product. Within 30 days of us receiving your item you should receive your refund via the same method that was used to make your purchase.

In busy periods like Halloween and Christmas we may take a little longer.